In 2026, human connection becomes marketing’s real advantage
AI is everywhere in marketing and customer experience. It’s writing emails, answering questions, generating social content and guiding product recommendations. But as automation scales,...
How inflation reshapes shopping habits and trust in private labels
As prices climb, shoppers aren’t just spending less—they’re spending differently. Nearly half are buying smaller quantities or trading down to lower-cost options, such as...
Why 2026 is the year customer experience has to change
The coming year had better be about improving customer experience because customers are not happy CX right now. They’re experiencing more problems and having...
How AI agents will reshape every part of marketing in 2026
Think about the last time you shopped online. Now imagine that entire process — searching, comparing, buying — handled not by you, but by...
Email marketing is becoming an agent-to-agent system
The coming year will bring seismic changes in email’s use and delivery. The changes, already underway, require a complete rethinking of how marketers create,...
