Travel Nightmares Unfold: Norse Atlantic Airways Passengers Stranded and Passport Confiscated Amid Chaos in Bangkok

Norse Atlantic Airways has recently come under fire after its passengers were subjected to a harrowing ordeal in Bangkok, Thailand. In an incident described as chaotic and traumatic by passengers, the low-cost Norwegian carrier cancelled two flights on January 14, 2026, leaving 300 travelers stranded. The airline, often dubbed the “Ryanair of long haul,” became the focus of intense scrutiny after travelers reported being kept on the tarmac for over six hours without food or water. Even more shockingly, passengers had their passports “confiscated” by Thai immigration officials while they waited for updates, sparking outrage and questions about the legality of such actions. This disturbing episode has put the spotlight on Norse Atlantic Airways, which had just launched its new route to Bangkok late in 2025.

The Chaos That Unfolded

The sequence of events began when Norse Atlantic Airways‘s Bangkok-bound flights from both Gatwick and Manchester were unexpectedly cancelled on January 14. Passengers on both flights were left with little information and no clear direction as to how they would continue their journey. One traveler described being stuck on a stationary aircraft for over six hours without air conditioning and with no food or drink provided — unless passengers were willing to pay for it. The lack of assistance led many to voice their frustrations on social media, with one user calling the experience “traumatic”.

The Passport Controversy: A Legal Gray Area

In the midst of the confusion, another alarming incident occurred: 300 passengers had their passports withheld by Thai immigration officials. This unusual move left travelers with limited options, as they were unable to leave the airport or make alternative arrangements. Passengers later reported that their passports were returned in a disorganized manner, with officials holding up each document and calling out passengers’ names. The experience prompted many to ask whether such actions were legal, sparking online discussions regarding Thailand’s immigration policies. While some travelers reported that they were told this was a standard procedure for passengers affected by cancellations, others felt it was an invasion of their rights.

What Passengers Are Saying About the Nightmare

The passengers who were caught in the turmoil shared their frustration on social media, expressing their shock and disbelief at the events. One traveler, flying solo for the first time, called it “the flight from hell.” The situation escalated further when passengers were forced to hand over their passports while trapped on the plane for six hours. As food and drink were not provided — except for a glass of warm water — many were left in a state of panic, unsure of when they would be able to return home.

Some travelers noted that they had no choice but to comply, as Thai immigration had made it clear they would not be allowed to leave the airport without handing over their travel documents. These actions have raised several questions about the airline’s obligations to provide care and assistance in the event of cancellations.

Norse Atlantic’s Response and the Backlash

Following the incident, Norse Atlantic Airways issued a statement claiming that the flight cancellations were due to a mix of operational and technical challenges. The airline expressed regret for the disruption, but passengers have since demanded more accountability. The controversial handling of passengers’ passports and the lack of adequate care during the delay have left many travelers questioning the airline’s commitment to customer service.

The incident comes at a particularly busy time for UK travelers, with January typically being one of the peak months for those heading to Thailand in search of winter sun. Norse Atlantic, having launched its route to Bangkok only a few months prior, is now facing a massive public relations crisis, with the airline’s reputation taking a significant hit.

A Traveler’s Perspective: Navigating Flight Disruptions

For travelers heading to popular destinations like Thailand, this event highlights the importance of knowing your rights when facing flight cancellations or delays. Travelers should be aware of the following tips to better prepare for such disruptions:

• Know Your Rights: In the event of a flight cancellation, check if you’re entitled to compensation or assistance. The European Union Regulation 261/2004 outlines the rights of passengers flying to and from Europe, including compensation for long delays.
• Stay Informed: Keep track of flight updates through the airline’s mobile app or website. Many times, airlines will offer information on alternative routes or rebooking options through their platforms.
• Take Precautions with Passports: Always ensure you have control over your passport and other important documents, particularly in the event of unexpected delays or cancellations. If an airline or immigration authority asks for documents, make sure to understand why and whether it’s required by law.

The Bigger Picture: How This Incident Affects Tourism

The disruption caused by Norse Atlantic Airways in Bangkok is more than just a story of customer complaints — it raises important questions about how low-cost airlines handle operational issues and passenger rights. For tourism in Thailand, such incidents can tarnish the destination’s reputation, especially among travelers who may now view it as a risky stop due to the inconvenience caused by air travel disruptions. As more low-cost carriers expand into long-haul routes, passengers must be prepared for potential challenges and know how to protect themselves when things go wrong.

Extra Tips for Travelers Facing Cancellations

In cases like the Norse Atlantic Airways incident, travelers should also keep in mind the following strategies:

• Have a Plan B: If you’re flying to a destination with high cancellation rates, like Thailand or other popular tourist spots, have an alternate route or accommodation ready.
• Bring Essentials: Always have snacks, water, and entertainment when traveling, especially if you’re flying with a low-cost airline that may not offer free refreshments.